I have a hotel and catering background, I even went to Switzerland to become a Swiss certified bell-hop. With this certification, it was supposed to open doors for me wherever i went in the world at hotels and restaurants everywhere. It thought me how to deal with every situation possible in regards to hotels and restaurants. Most hotel managers are Swiss trained in my part of the world for just that very reason. Now, what i would like to do right now is find out which school all the managers on Batam Island Indonesia went to and burn it down!
Seriously, what in god's name were they thinking when they employed that bunch of yahoo's and nob-heads that man their phones? I called up most of the top hotels on Batam with one intention in mind, find out the name of the GM and get his e-mail address. A simple task you say? No it wasn't. I as expecting to hear either "His name is blah-blah, and his e-mail address is xxxx." or "I'm sorry but i can't divulge that information." At which point i would have just said "No problems i totally understand, good-bye." Did i get that? noooooo....
Typical Conversation:
Idiot: Hello, good morning. Dumbf**k Hotel, Moron speaking.
Me: Good morning, I need to pop an e-mail to your GM, could you please pass me his e-mail?
Idiot: I'm sorry but i can't check to see if he's got that e-mail.
Me: Huh? What? No no i want his e-mail address so i can send him something.
Idiot : I'm sorry sir but he hasn't said anything about any e-mails.
Me: Of course he hasn't i haven't sent him anything. I want his e-mail address
Idiot: You would like to book a room?
Me: @#$%#$$#%#@$%@#$%@#%$@%$#%!
The whole bloody island everyone at reception had this problem. I felt like that priest in the exorcist trying exorcise the devil. It's not a hard concept to understand. I. Want. E-mail Address. It's not like i was asking them the root of pi or to tell me their understanding of Heisenberg's Uncertainty Principle. The request only has 4 words in it for crying out loud!!! possible out comes 2! Yes or No. It was like asking for the time and they give you a fork-lift truck. Sometimes i just don't get people. There should be a law banning idiots from answering phone calls. Foul fiends of stupidity! I banish you! The name of the Lord compels you!
Seriously, what in god's name were they thinking when they employed that bunch of yahoo's and nob-heads that man their phones? I called up most of the top hotels on Batam with one intention in mind, find out the name of the GM and get his e-mail address. A simple task you say? No it wasn't. I as expecting to hear either "His name is blah-blah, and his e-mail address is xxxx." or "I'm sorry but i can't divulge that information." At which point i would have just said "No problems i totally understand, good-bye." Did i get that? noooooo....
Typical Conversation:
Idiot: Hello, good morning. Dumbf**k Hotel, Moron speaking.
Me: Good morning, I need to pop an e-mail to your GM, could you please pass me his e-mail?
Idiot: I'm sorry but i can't check to see if he's got that e-mail.
Me: Huh? What? No no i want his e-mail address so i can send him something.
Idiot : I'm sorry sir but he hasn't said anything about any e-mails.
Me: Of course he hasn't i haven't sent him anything. I want his e-mail address
Idiot: You would like to book a room?
Me: @#$%#$$#%#@$%@#$%@#%$@%$#%!
The whole bloody island everyone at reception had this problem. I felt like that priest in the exorcist trying exorcise the devil. It's not a hard concept to understand. I. Want. E-mail Address. It's not like i was asking them the root of pi or to tell me their understanding of Heisenberg's Uncertainty Principle. The request only has 4 words in it for crying out loud!!! possible out comes 2! Yes or No. It was like asking for the time and they give you a fork-lift truck. Sometimes i just don't get people. There should be a law banning idiots from answering phone calls. Foul fiends of stupidity! I banish you! The name of the Lord compels you!
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